Aisles Online Service Manager

Hy-Vee • Saint Joseph, MO

132d

About The Position

The Aisles Online Service Manager at Hy-Vee is responsible for assisting in managing the overall daily center operations and directing labor. This role emphasizes customer service and teamwork, ensuring a positive atmosphere for both customers and employees. The manager will report to the District Store Director and oversee Aisles Online employees, maintaining high standards of service and operational efficiency.

Requirements

• Must be 18 years or older.
• High school graduate or equivalent education preferred.
• 6 months to 1 year of similar or related job experience preferred.
• Ability to use logical or scientific thinking to solve problems.
• Ability to perform arithmetic, algebraic, and geometric calculations.

Responsibilities

• Adheres to company policies and store guidelines.
• Reports to work when scheduled and on time.
• Answers the telephone promptly and provides friendly, helpful service to customers.
• Maintains a positive attitude and creates an atmosphere of friendliness and fun.
• Provides prompt, efficient, and friendly customer service.
• Assists in customer relations and handles customer complaints.
• Supervises and directs the work of all employees.
• Organizes and plans labor usage for efficiency and cost control.
• Maintains in-house quality control including cleaning and handling of equipment and merchandise.
• Communicates with supervisors regarding labor needs and delivery issues.
• Attends and participates in meetings.
• Maintains employee records and documents employee interactions.
• Trains new employees.
• Completes employee performance reviews.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED