Aisles Online Service Lead

Hy-Vee•Rochester, MN

1d•Onsite

About The Position

Assists in managing overall daily center operations and directs labor. The role requires core competencies in partnerships, growth mindset, results orientation, customer focus, and professionalism. This position is accountable to the District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, E-Commerce and Health Wellness Home, and the Aisles Online Department Manager.

Requirements

Must have the ability to use logical or scientific thinking to solve problems and with several abstract and concrete variables.
Must have the ability to do arithmetic, Algebraic and Geometric calculations.
Responsible for instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities, allocating personnel and acting on employee problems.
Has authority to recommend employee disciplinary action.
Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
Must be able to be on feet (standing and walking) for 6-8 hours a day.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Nice To Haves

High school graduate or equivalent education preferred.
6-months to 1-year similar or related job experience preferred.

Responsibilities

Adheres to company policies and store guidelines.
Reports to work when scheduled and on time.
Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call including taking customers’ orders.
Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
Provides prompt efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important person.
Smiles and greets employees in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the center.
Makes an effort to learn customers' names and to address them by name whenever possible.
Assists in customer relations and handles customer complaints as needed.
Supervises and directs the work of all employees.
Organizes and plans labor usage for efficiency and cost control.
Maintains in-house quality control including cleaning, handling of equipment and merchandise.
Communicates with supervisors regarding labor needs, receiving, storage, rotation and delivery issues.
Responds to questions and issues from employees and customers.
Attends and participates in meetings.
Maintains employee records and documents employee interactions.
Performs other job related duties and special projects as required.
Trains new employees.
Completes employee performance reviews and participates in productivity reviews.