Aisles Online Service Lead

Hy-Vee, Inc. • Marshall, MN

19h • Onsite

About The Position

The Aisles Online Service Lead assists in managing overall daily center operations and directs labor. The role requires core competencies in Partnerships, Growth mindset, Results oriented, Customer focused, and Professionalism.

Requirements

• Must have the ability to use logical or scientific thinking to solve problems and with several abstract and concrete variables.
• Must have the ability to do arithmetic, Algebraic and Geometric calculations.

Nice To Haves

• High school graduate or equivalent education preferred.
• 6-months to 1-year similar or related job experience preferred.

Responsibilities

• Adheres to company policies and store guidelines.
• Reports to work when scheduled and on time.
• Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call including taking customers’ orders.
• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Provides prompt efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important person.
• Smiles and greets employees in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the center.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists in customer relations and handles customer complaints as needed.
• Supervises and directs the work of all employees.
• Organizes and plans labor usage for efficiency and cost control.
• Maintains in-house quality control including cleaning, handling of equipment and merchandise.
• Communicates with supervisors regarding labor needs, receiving, storage, rotation and delivery issues.
• Responds to questions and issues from employees and customers.
• Attends and participates in meetings.
• Maintains employee records and documents employee interactions.
• Performs other job related duties and special projects as required.
• Trains new employees.
• Completes employee performance reviews and participates in productivity reviews.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees