Aisles Online Service Lead

Hy-Vee•Marshall, MN

1d•Onsite

About The Position

The Aisles Online Service Lead assists in managing overall daily center operations and directs labor. This role is crucial for maintaining a positive and efficient work environment, ensuring excellent customer service, and supporting the Aisles Online Department Manager. The position requires strong core competencies in partnerships, a growth mindset, results orientation, customer focus, and professionalism. The lead will supervise Aisles Online Employees and contribute to the overall success of the department.

Requirements

Ability to use logical or scientific thinking to solve problems and with several abstract and concrete variables.
Ability to do arithmetic, Algebraic and Geometric calculations.

Nice To Haves

High school graduate or equivalent education.
6-months to 1-year similar or related job experience.

Responsibilities

Adheres to company policies and store guidelines.
Reports to work when scheduled and on time.
Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call including taking customers’ orders.
Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
Provides prompt efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important person.
Smiles and greets employees in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the center.
Makes an effort to learn customers' names and to address them by name whenever possible.
Assists in customer relations and handles customer complaints as needed.
Supervises and directs the work of all employees.
Organizes and plans labor usage for efficiency and cost control.
Maintains in-house quality control including cleaning, handling of equipment and merchandise.
Communicates with supervisors regarding labor needs, receiving, storage, rotation and delivery issues.
Responds to questions and issues from employees and customers.
Attends and participates in meetings.
Maintains employee records and documents employee interactions.
Performs other job related duties and special projects as required.
Trains new employees.
Completes employee performance reviews and participates in productivity reviews.