Aisles Online Manager

Hy-Vee • Norfolk, VA

95d

About The Position

The Aisles Online Manager oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store's online shopping website. This role is crucial in maintaining the order fulfillment process and scheduling of personal shoppers and delivery drivers. The manager is expected to provide prompt, efficient, and friendly customer service, ensuring that customers have a positive shopping experience both online and in-store.

Requirements

• High school diploma or equivalent preferred.
• Good verbal and written communication skills.
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
• Ability to identify problems, develop and execute solutions.
• Ability to interact with basic computer systems, including word processing, spreadsheet and email applications.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Ensures smooth operation of order fulfillment process.
• Monitors incoming online orders to ensure prompt, on-time fulfillment.
• Responsible for training new employees.
• Handles department employee scheduling.
• Addresses customer service issues to ensure customer satisfaction.
• Adheres to all food safety guidelines and ensures products are kept at proper temperature.
• Provides education to existing employees regarding new policies and procedures.
• Performs other job-related duties and special projects as required.

What This Job Offers

• Job Type: Full-time
• Industry: Food and Beverage Retailers
• Education Level: High school or GED