Airside Experience Specialist - FLL (Part-time)

Signature Aviation•Fort Lauderdale, FL

1d•Onsite

About The Position

As an Airside Experience Specialist, you will be the face of our private aviation terminal, providing a seamless, personalized, and welcoming experience for all guests, crew members, and aircraft. This dynamic role combines exceptional hospitality with hands-on operational support, ensuring guests feel cared for from arrival to departure. You will operate ground service equipment and perform aircraft ground services while engaging guests with professionalism and a service-first mindset. The position requires schedule flexibility, including nights, weekends, and holidays, and the ability to work in outdoor environments around active aircraft and in varying weather conditions. This is a 3rd shift / overnight position, ideal for individuals who enjoy creating memorable guest experiences in a fast-paced, luxury-driven environment and are excited by the energy of the runway.

Requirements

High School Diploma or General Education Degree (GED)
Minimum of 18 years of age
Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies
Must be legally authorized to work in the jurisdiction of employment
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
Ability to pass a color vision test for purposes of inspecting aviation fuel
Must possess a valid state driver’s license
In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs
Must be able to exercise good judgment and follow directions/directives from supervisor/management
Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality
Ability to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment
Ability to maintain professionalism and confidentiality
Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English
Ability to clearly communicate in English with others in person, via telephone, radio communicators, and in writing
Ability to perform simple arithmetic (e.g., addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
Ability to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars
Ability to perform various functions safely and efficiently (e.g., fueling, de-icing) from elevated heights
Ability to carry out multi-step instructions
Ability to deal with standardized situations with only occasional or no variables
Ability to get along and work well with others
Excellent interpersonal skills for effective collaboration with team members and service to guests
Ability to handle multiple tasks simultaneously while maintaining attention to detail
Ability to use a computer and email, learn necessary company software, and pass computer-based training modules
Ability to successfully and timely complete Signature’s training programs

Nice To Haves

Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training

Responsibilities

Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.
Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met.
Services include, but are not limited to, fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing.
Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.
Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, etc.
Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation.
Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience.
Offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo.
Maintain safe, clean, and secure ramps and operations.
Fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation.
Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
Follow emergency response procedures during critical events.
Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport.
Create accurate records pertaining to time worked and activities and services performed.