Airside Experience Specialist - RST

Signature Flight Support • Rochester, MN

133d

About The Position

As an Airside Experience Specialist, you are the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. In this dynamic role, you'll combine exceptional hospitality with hands-on operational support to ensure our guests feel cared for, from wheels down to wheels up. You'll operate ground service equipment and perform aircraft ground services while engaging guests with professionalism and a service-first mindset. This role requires schedule flexibility, including nights, weekends and holidays, and the ability to thrive in outdoor environments around active aircraft and in varying weather conditions. If you enjoy creating memorable guest experiences in a fast-paced, luxury-driven environment - and you're excited by the energy of the runway - this is the role for you.

Requirements

• High School Diploma or General Education Degree (GED).
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle) and drug tests.
• Meet airport background check requirements to receive and maintain an airport security badge.
• Must be legally authorized to work in the jurisdiction of employment.
• Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
• Ability to pass a color vision test for inspecting aviation fuel.
• Must possess a valid state driver's license.
• In some locations, a commercial driver's license (CDL) is required.
• Ability to exercise good judgment and follow directions from supervisor/management.

Nice To Haves

• Three (3) to six (6) months experience and/or training in aviation, customer service or other related field.
• Ability to anticipate guest needs and prioritize requests.
• Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality.
• Ability to read and comprehend safety rules and operating instructions in English.
• Ability to perform simple arithmetic.

Responsibilities

• Deliver a seamless, personalized, and welcoming experience for guests, crew members, and aircraft.
• Operate ground service equipment and perform aircraft ground services.
• Engage guests with professionalism and a service-first mindset.
• Work flexible hours including nights, weekends, and holidays.
• Thrive in outdoor environments around active aircraft and in varying weather conditions.
• Provide professional and friendly guest service.
• Load and unload luggage and other cargo into/out of aircraft.
• Maintain safe, clean, and secure ramps and operations.
• Fuel handling, including fuel quality control and maintaining accurate documentation.
• Report safety concerns and follow emergency response procedures.
• Create accurate records pertaining to time worked and activities performed.

What This Job Offers

• Industry: Support Activities for Transportation
• Education Level: High school or GED