Airside Experience Specialist - OGG

Signature Flight Support • Kahului, HI

101d • $23 - $32

About The Position

As an Airside Experience Specialist, you are the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. In this dynamic role, you'll combine exceptional hospitality with hands-on operational support to ensure our guests feel cared for, from wheels down to wheels up. You'll operate ground service equipment and perform aircraft ground services while engaging guests with professionalism and a service-first mindset. This role requires schedule flexibility, including nights, weekends and holidays, and the ability to thrive in outdoor environments around active aircraft and in varying weather conditions. If you enjoy creating memorable guest experiences in a fast-paced, luxury-driven environment - and you're excited by the energy of the runway - this is the role for you.

Requirements

• High School Diploma or General Education Degree (GED).
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, and meet airport background check requirements.
• Must be legally authorized to work in the jurisdiction of employment.
• Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
• Ability to pass a color vision test for purposes of inspecting aviation fuel.
• Must possess a valid state driver's license.
• In some locations, a commercial driver's license (CDL) is required as dictated by local regulations and business needs.
• Must be able to exercise good judgment and follow directions/directives from supervisor/management.

Nice To Haves

• Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training.

Responsibilities

• Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs).
• Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met.
• Provide services including fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing.
• Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.
• Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, etc.
• Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation.
• Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times.
• Offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo.
• Maintain safe, clean, and secure ramps and operations.
• Handle fuel, including quality control, fuel receipt, inventory and maintaining accurate related documentation.
• Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
• Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company's reputation.
• Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
• Follow emergency response procedures during critical events.
• Understand, comply with, and enforce all security protocols as dictated by both Signature Aviation and the airport.
• Create accurate records pertaining to time worked and activities and services performed.

Benefits

• $2000 Sign-on Bonus for Eligible New Hires!
• Pay range of $23.00 to $32.00/hour.

What This Job Offers

• Industry: Support Activities for Transportation
• Education Level: High school or GED