Airside Experience Specialist-IAD

Signature Aviation Plc • Dulles, VA

376d

About The Position

The Airside Experience Specialist plays a crucial role in ensuring the safe and efficient operation of services for general aviation aircraft and their guests. This position involves operating ground service equipment, adhering to company policies, and providing exceptional service at the private aviation terminal. The role requires flexibility in scheduling, including nights, holidays, and weekends, and involves working in various weather conditions while maintaining safety and operational standards.

Requirements

• High School Diploma or GED.
• Minimum of 18 years of age.
• Ability to pass background checks and drug tests.
• Legally authorized to work in the jurisdiction of employment.
• Excellent vision and coordination for inspecting aircraft fuel.
• Valid state driver's license; CDL may be required in some locations.
• Good judgment and ability to follow directions from management.

Nice To Haves

• Three to six months experience in aviation, customer service, or related field.
• Excellent guest service skills with an energetic and outgoing personality.
• Ability to read and comprehend safety rules and operating instructions in English.
• Ability to perform simple arithmetic calculations.
• Ability to operate motor vehicles and ground support equipment safely.
• Critical thinking and reasoning ability for multi-step instructions.
• Strong interpersonal skills for effective collaboration.
• Ability to multitask while maintaining attention to detail.
• Basic computer skills and ability to learn company software.

Responsibilities

• Conduct airside operations safely and efficiently according to established policies and SOPs.
• Collaborate with team members, guests, clients, vendors, and aircraft crew to meet service needs.
• Prepare for arriving/departing aircraft and perform open job tasks while addressing safety concerns.
• Operate ground service equipment such as fuel trucks and de-icing trucks.
• Load and unload luggage and cargo into/out of aircraft and other transportation modes.
• Provide professional and friendly guest service at all times.
• Transport guests, luggage, and cargo safely and courteously using shuttle vehicles.
• Maintain safe, clean, and secure ramps and operations.
• Handle fuel quality control and maintain accurate documentation.
• Enforce operational, safety, and guest service requirements.
• Report unsafe conditions or acts immediately to management.
• Follow emergency response procedures during critical events.
• Comply with security protocols as dictated by the company and airport.
• Create accurate records of time worked and services performed.

Benefits

• Medical/prescription drug, dental, and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Paid Maternity Leave
• Tuition reimbursement
• Training and Development
• Employee Assistance Program (EAP) & Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Air Transportation
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees