Airside Experience Specialist-EYW (Seasonal)

Signature Flight Support • Key West, FL

99d

About The Position

As an Airside Experience Specialist, you are the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. In this dynamic role, you'll combine exceptional hospitality with hands-on operational support to ensure our guests feel cared for, from wheels down to wheels up. You'll operate ground service equipment and perform aircraft ground services while engaging guests with professionalism and a service-first mindset. This role requires schedule flexibility, including nights, weekends and holidays, and the ability to thrive in outdoor environments around active aircraft and in varying weather conditions. If you enjoy creating memorable guest experiences in a fast-paced, luxury-driven environment - and you're excited by the energy of the runway - this is the role for you.

Requirements

• High School Diploma or General Education Degree (GED).
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle) and drug tests.
• Meet airport background check requirements to receive and maintain an airport security badge.
• Must be legally authorized to work in the jurisdiction of employment.
• Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
• Ability to pass a color vision test for purposes of inspecting aviation fuel.
• Must possess a valid state driver's license.
• In some locations, a commercial driver's license (CDL) is required.
• Ability to exercise good judgment and follow directions from supervisor/management.

Nice To Haves

• Three (3) to six (6) months experience and/or training in aviation, customer service or other related field.

Responsibilities

• Deliver a seamless, personalized, and welcoming experience for guests, crew members, and aircraft.
• Operate ground service equipment and perform aircraft ground services.
• Engage guests with professionalism and a service-first mindset.
• Work flexible hours including nights, weekends, and holidays.
• Thrive in outdoor environments around active aircraft and in varying weather conditions.
• Prepare for arriving/departing aircraft and perform open job tasks.
• Operate and drive ground service equipment such as fuel trucks, de-icing trucks, and tugs.
• Load and unload luggage and other cargo into/out of aircraft.
• Provide professional and friendly guest service.
• Maintain safe, clean, and secure ramps and operations.
• Understand and enforce all operational, safety, and guest service requirements.
• Create accurate records pertaining to time worked and activities performed.

What This Job Offers

• Industry: Support Activities for Transportation
• Education Level: High school or GED