Airside Experience Specialist - ATL

Signature Aviation Plc • Atlanta, GA

392d

About The Position

The Airside Experience Specialist is responsible for ensuring the safe and efficient operation of services for general aviation aircraft and their crews at the private aviation terminal. This role involves operating ground service equipment, providing exceptional guest service, and adhering to safety and operational protocols in a dynamic environment that may include varying weather conditions.

Requirements

• High School Diploma or GED.
• Minimum of 18 years of age.
• Ability to pass background checks and drug tests.
• Legally authorized to work in the jurisdiction of employment.
• Excellent vision and coordination for inspecting aircraft fuel.
• Valid state driver's license; CDL may be required in some locations.
• Ability to exercise good judgment and follow management directives.

Nice To Haves

• Three to six months of experience in aviation, customer service, or a related field.

Responsibilities

• Conduct airside operations safely and efficiently according to established policies and SOPs.
• Collaborate with team members, guests, clients, vendors, and aircraft crews to meet service needs.
• Prepare for arriving/departing aircraft and perform open job tasks while addressing safety concerns.
• Operate ground service equipment such as fuel trucks and de-icing trucks.
• Load and unload luggage and cargo into/out of aircraft and other transportation modes.
• Provide professional guest service and maintain a positive attitude at all times.
• Transport guests, luggage, and cargo safely using shuttle vehicles.
• Maintain safe, clean, and secure ramps and operations.
• Handle fuel quality control and maintain accurate documentation.
• Enforce operational, safety, and guest service requirements.
• Report unsafe conditions or acts immediately to management.
• Follow emergency response procedures during critical events.
• Comply with security protocols as dictated by the company and airport.
• Create accurate records of time worked and services performed.

Benefits

• Medical/prescription drug, dental, and vision Insurance
• Health Savings Account
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Paid Maternity Leave
• Tuition reimbursement
• Training and Development
• Employee Assistance Program (EAP) & Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Air Transportation
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees