Airside Experience Leader - LUK

Signature Flight Support • Cincinnati, OH

409d

About The Position

The Airside Experience Leader is responsible for overseeing and leading the Airside Experience team during their shift, ensuring the safe and efficient provision of services for cargo operations, general aviation aircraft, crews, and guests. This role involves acting as an escalation point for guest inquiries, coordinating tasks among team members, and maintaining high standards of guest service in a fast-paced environment.

Requirements

• High School Diploma or General Education Degree (GED).
• 1 to 2 years of experience in aviation or cargo operations or equivalent education and experience.
• Trained and signed off to perform specialty responsibilities (e.g., oil and oxygen service for aircraft).
• Ability to pass company background checks and drug tests.
• Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
• Valid state driver's license; CDL may be required in some locations.
• Ability to exercise good judgment and follow directions from management.

Nice To Haves

• Experience in hospitality management.
• Strong writing skills in English.
• Proficiency in computer skills related to aviation operations.

Responsibilities

• Monitor the performance of Airside Experience Specialists and/or Associates to ensure technical accuracy and adherence to company policies.
• Coordinate, assign duties, and provide shift supervision to qualified Airside Experience Specialists and/or Associates on shift.
• Provide on-the-job training and assistance to Airside Experience Specialists and/or Associates.
• Serve as a resource on all guest service matters and as an escalation point for guest inquiries.
• Conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs).
• Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met.
• Prepare for arriving/departing aircraft and perform open job tasks.
• Operate and drive ground service equipment such as fuel trucks and de-icing trucks.
• Load and unload luggage and cargo into/out of aircraft and from/into the private aviation terminal.
• Maintain safe, clean, and secure ramps and operations.

Benefits

• Flexible scheduling including night, holiday, and weekend shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Support Activities for Transportation
• Education Level: High school or GED