Airport Traffic Control Agent - CLT Airport (MUST BE CLASS CERTIFIED OR HAVE SECURITY LICENSE)

ACTS Brand•Charlotte, NC

14h•$20•Onsite

About The Position

Join a Global Leader in Aviation Services! $20.00 per hour. VALID SECURITY LICENSE FROM THE STATE OF NORTH CAROLINA REQUIRED. Medical, dental & vision insurance available! 401K with company matching! Paid vacation & holidays! ACTS-Aviation Security Inc. has an immediate openings for Traffic Control Agents at Charlotte International Airport in Charlotte, North Carolina - 1st, 2nd, & 3rd Shifts Available Established in 2001, ACTS-Aviation Security has grown to become one of the leading providers of security solutions to the US aviation market. ACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. With corporate offices in Chicago and Atlanta, and operational centers at more than 30 airports across the United States, ACTS provides nationwide coverage. As an ICTS Europe subsidiary, ACTS offers unmatched experience, expertise, quality and innovation. ACTS Security Agents are proud of their role in aviation security and have the opportunity for advancement – the ideal place to build a career in aviation security. The Traffic Control Officer is a non-sworn employee of ACTS whose duties include providing traffic control, enforcement of parking regulations, and effective customer service to the public and visitors. Officers are expected to interact professionally and appropriately as a representative of the Aviation Department. Essential functions Safely direct the traffic flow in front of the terminal buildings, concourses, and other areas throughout the airport Respond to public requests for service Identify and report criminal activities Anticipate customer needs and provide guidance in a professional manner Analyze customer situations and make decisions on circumstance in relation to airport rules Ensure public compliance with existing parking ordinances Assist in traffic control at accidents and special events Watch for irregular or unusual conditions that may create security concerns or safety hazards. Maintain a consistent and unrelenting focus on safety throughout all job functions. Communicate effectively and work with difficult people under high stress situations. C ompetencies Customer Service - Build strong customer relationships and deliver customer-centric solutions Attentiveness – Leverage knowledge to anticipate the needs of passengers and offer directions which align with the Aviation Department’s rules Decision Quality - Making good, timely decisions that keep the organization moving forward and visitors safe Action Oriented – Taking the initiative on new opportunities, answer tough challenges with a sense of urgency, high energy, and enthusiasm Optimize Work Processes - Know the most effective and efficient processes to accomplish the task with a focus on continuous improvement Ensure Accountability - Hold self and others accountable to meet their commitments Collaboration - Build internal and external partnerships, working in tandem with others to meet shared goals Safety Mindset – Identify potential safety threats and deliver solutions which mitigate risk Encourage Diverse Views - Recognize the value that different perspectives and cultures bring to an organization Communicate Effectively - Develop and deliver multi-mode communications that convey a clear understanding of unique needs to different audiences Build Trust – Gain the confidence and trust of others through honesty, integrity, and authenticity Self-Development - Actively seek new ways to grow and be challenged using both formal and informal development channels Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations

Requirements

High school diploma or GED
One-year previous customer service experience
MUST be at least 21 years old.
At least one year of Security/ Traffic Control Experience
Must have a valid North Carolina Un-Armed Security License
Ability to provide information to the public in a tactful and courteous manner
Positive, safety-conscious attitude
Experience delivering customer-focused solutions and leading process improvement efforts which deliver satisfaction
Currently certified or able to become certified in First Aid or equivalent level certification within 90 days of employment (will train upon hire)
Ability to work outdoors (walking, standing, directing traffic, etc.) in all weather conditions for a prolonged period of time
Ability to work non-traditional hours including weekends, holidays and overtime as required
Clear and articulate written and oral communication skills
Candidates who are offered employment will be required to pass an extensive background check, obtain an Airport ID badge, and pass a medical examination
Must be able to meet and continue to meet any applicable state, county and municipal licensing and permit requirements for Aviation Traffic Control Officers.
Be aware of and familiar with the airport-specific operations performance manual and post orders.

Responsibilities

Safely direct the traffic flow in front of the terminal buildings, concourses, and other areas throughout the airport
Respond to public requests for service
Identify and report criminal activities
Anticipate customer needs and provide guidance in a professional manner
Analyze customer situations and make decisions on circumstance in relation to airport rules
Ensure public compliance with existing parking ordinances
Assist in traffic control at accidents and special events
Watch for irregular or unusual conditions that may create security concerns or safety hazards.
Maintain a consistent and unrelenting focus on safety throughout all job functions.
Communicate effectively and work with difficult people under high stress situations.