Airport System Support Technician – Level 2

ServiceTec•Reno, NV

5d•Onsite

About The Position

As a Level 2 Airport Systems Support Technician, you will maintain the computers and kiosks that passengers and airline agents use to check-in and board their flights as well as the 1,000+ digital information and advertising screens around the terminal, ensuring seamless operations. We are seeking individuals with exceptional customer service skills, keen attention to detail, and flexibility with time. In this dynamic role, you will enjoy the opportunity to work with computers, solve problems proactively and reactively, and receive valuable technical training.

Requirements

Ability to inspire, mentor, and support people
Exceptional communication, attention to detail and decision-making skills
Experience working in a collaborative team environment
Organized and methodical with the ability to plan and prioritize time sensitive tasks
Knowledge of MS Windows and Windows based software required
Thorough knowledge of computer hardware diagnostics and repair required
Must possess excellent verbal and written skills
Must be a self-motivated individual who can perform with minimal direction, using sound judgment and creativity in solving highly complex technical problems
Must possess the ability to work in a stressful environment and use professional etiquette when dealing with airport personnel, associated customers, and outside vendors
Experience and proficiency with the following applications and devices: Microsoft Office products, Adobe products, IP Phones, Smartphone devices, VPN, and Network Printers
Experience supporting Microsoft Entra ID/Microsoft 365 and an understanding of Active Directory
Experience supporting a network within PCI compliance standards
Understanding and working knowledge of TCP/IP and Multicast technologies
Working knowledge and understanding of Active Directory
Pass a background investigation, which includes a criminal history check as part of requirements by TSA and to complete an airport safety training
Proven experience with ticketing applications and providing level 1 or 2 support to a large business or organization (100+ employees)
Must have a valid Driver’s License
College diploma or university degree in the field of Computer Science, Information Technology, or related field and 3-5 years equivalent work experience
Proven experience with ticketing applications and providing level 1 or 2 support to a large business or organization (100+ employees)

Nice To Haves

Experience working in airports is preferred, but not a requirement
Knowledge/Certification in the following systems is advantageous:
Server/domain controller/storage array systems
Desktops and PC hardware
Installing/configuring printers
Microsoft Operating Systems
Certified in at least of the following areas: A+, Net+, or Security+, or equivalent as deemed acceptable by ServiceTec
ITIL Foundations training/qualifications advantageous