(MKE) Airport Supervisor

United Ground Express • Milwaukee, WI

7h • Onsite

About The Position

As the Supervisor, you will assist the General Manager with day-to-day
operations, service, financial and team performance. Most importantly, you
will
create a great place to work for the team, a welcoming environment for our
customers, and ensure delivery of United’s flyer friendly service.

Requirements

• Ability to manage airport operations independently
• Ability to work in a dynamic, fast paced operational environment
• Analytical thinking, goal-directed leadership and service-oriented performance
• Strong communication and interpersonal skills
• Strong problem-solving skills and drive for excellence
• Organization and planning skills
• Strong leadership skills, with the ability to motivate and coach others
• Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
• Previous service or operational experience required
• Cross utilized experience (Above the Wing/Below the Wing) required
• Previous supervisory experience required
• Ability to operate a computer to enter and retrieve data
• Ability to lift up to 70lbs on a consistent basis
• Ability to pass all pre-screening clearances (including fingerprinting, a background check, and drug screen)
• Ability to communicate and interact with others in the English language, both oral and written.

Responsibilities

• Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results.
• Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities.
• Sets a positive example for station team to ensure excellent customer service.
• Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships.
• Solicits customer feedback to understand customer needs and opportunities to improve their travel experience.
• Demonstrates a calm demeanor during periods of high volume or irregular operations.
• Provides coaching and direction to the station team to achieve operational goals.
• Manages the station budget, staffing forecasts and resource requirements.
• Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees.
• Responsible for compliance with Station controls and Internal Audit standards.
• Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA/TSA/CBP)/internal divisions.
• Manage vendor service contracts as required.
• Provide remote support for other UGE functions as needed.
• Willingness and ability to work beyond scheduled times due to irregular operations and/or business need.

Benefits

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability,
• 401(k)
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed