Airport Station Trainer

GAT•Carlsbad, CA

7d•$22

About The Position

GAT Airline Ground Support is seeking a dynamic, dependable, and motivated individual to join our team of aviation professionals. As a Station Trainer, you will play a critical role in ensuring the effectiveness, consistency, and compliance of training across both customer service (above-the-wing) and ramp (below-the-wing) operations. This position supports operational excellence by developing, delivering, and evaluating training programs for frontline employees and leaders. The Station Trainer is responsible for designing, delivering, and evaluating training programs to support customer service, ramp, and operational excellence. This role ensures that new hires and current employees are trained in accordance with company policies, airline requirements, and regulatory standards. The Station Trainer works closely with station leadership and external training partners to assess training needs, implement improvements, and monitor the effectiveness of training initiatives throughout the employee lifecycle. This position requires strong judgment, initiative, and the ability to perform complex training-related tasks independently.

Requirements

Must be at least 18 years of age
High school diploma or equivalent (GED) required
Minimum of one (1) year of aviation training experience required
Familiarity with aviation customer service, ramp operations, and industry procedures
Experience developing, delivering, or facilitating training programs
Strong interpersonal, communication, and listening skills
Ability to evaluate employee performance and training effectiveness
Ability to plan, organize, and manage multiple training initiatives
Ability to work independently with minimal supervision
Sound judgment, creativity, and adaptability
Must successfully complete all required training and maintain certifications
Must pass a pre-employment and random drug screen
Must pass an FBI fingerprint-based background check and obtain a Customs seal
Must be able to travel on short notice as operational needs require
Must be flexible to work variable shifts, including nights, weekends, and holidays
Must be available to work extended hours on short notice during non-routine operations
Ability to stand, walk, bend, push, pull, and lift for extended periods
Ability to repetitively lift up to 70 pounds, including in confined spaces
Ability to work outdoors in all weather conditions
Ability to work in environments with exposure to loud noise

Responsibilities

Deliver initial and recurrent training for employees and managers, including new hire orientation, customer service training, ramp training, harassment training, management concepts, and regulatory-required training
Provide hands-on training during the employee orientation period and evaluate training effectiveness through testing, quizzes, and performance observation
Research new training techniques and recommend enhancements to existing training programs
Develop and implement improvements to training materials and delivery methods
Monitor training effectiveness by regularly touring terminals and observing employee performance
Assess employee knowledge and operational readiness in both customer service and ramp environments
Create reports and summaries of training observations and present findings to station leadership
Provide targeted or refresher training at the request of managers for employees under their supervision
Maintain accurate and up-to-date training records and documentation for all employees
Ensure all training activities comply with company policies, airline requirements, and regulatory standards
Coordinate with trainers from other organizations to support additional training needs, including hazardous materials training
Follow all safety rules and procedures and immediately report unsafe or hazardous conditions
Support station operations as needed based on airline activity or management direction
Perform other duties as assigned