Airport Services Representative Supervisor

City of Sugar Land, TX-posted about 1 year ago
$63,794 - $73,362/Yr
Full-time • Mid Level
Sugar Land, TX
10,001+ employees
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The City of Sugar Land is seeking a full-time Airport Services Representative Supervisor to oversee operations at the Sugar Land Regional Airport. This role focuses on providing exceptional customer service to passengers and aircrew, managing a team of Airport Services Representatives, and ensuring efficient handling of financial transactions and administrative functions. The position emphasizes a commitment to innovation, teamwork, and community service, aligning with the city's mission to enhance the quality of life for its residents.

  • Supervise Airport Services Representatives at the main desk, including employee selection, training, scheduling, and evaluations.
  • Manage requests for ancillary services such as hotel reservations, limousine, and car services.
  • Handle heavy telephone traffic efficiently and promptly.
  • Prepare and maintain records of all scheduled incoming aircraft and complete necessary paperwork.
  • Distribute crew cars according to Airport policy and process related paperwork.
  • Process sales and quote fuel prices using Total FBO software.
  • Communicate effectively using aviation terminology over Unicom and two-way radio.
  • Prepare and process payments for Airport services by cash, check, or credit card.
  • Maintain customer files with current contact and credit card information.
  • Prepare monthly reports and resolve customer questions or complaints.
  • Ensure effective communication within and between departments.
  • Associate's degree preferred.
  • Minimum five years of Fixed Based Operator (FBO) experience in a customer service role with advanced knowledge of aviation terminology.
  • Supervisory experience required.
  • Previous experience in a customer service-based role is required.
  • Proficiency in Microsoft Office applications including Word, Excel, and Outlook.
  • Valid Texas Driver's License.
  • Experience using Total FBO software.
  • City-subsidized Medical and Dental Insurance with various plan options.
  • City-paid Basic Life Insurance at 1x annual salary and Long-term Disability.
  • Voluntary Vision and Supplemental Life Coverage.
  • Aflac indemnity plans such as Accident, Cancer, Hospitalization, and Critical Illness.
  • Short Term Disability and pre-paid legal benefits through Legal Shield.
  • 9 paid holidays and up to 3 floating holidays.
  • Generous vacation package starting on day 1.
  • Paid sick leave and Paid Parental Leave.
  • Robust pension plan with TMRS including a 2:1 match by the City.
  • Longevity pay for each month of service after the first 13 months.
  • On-site Wellness facilities and programming.
  • Access to multiple mental health benefits and resources.
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