Airport Service Concierge

JSX

4h • Onsite

About The Position

As an Airport Services Concierge, you’ll be the friendly face welcoming our Customers the moment they arrive. You play a key role in creating a smooth, stress-free travel experience—guiding guests through check-in, security, and boarding, while maintaining a clean, well-stocked lounge. You’ll rotate through different responsibilities to keep each day dynamic and rewarding. Punctuality, professionalism, and a passion for service are essential.

Requirements

• In accordance with federal regulations, this role is open only to U.S. citizens.
• All candidates must successfully complete the required federal background checks and eligibility screenings.
• High school diploma or GED
• Ability to occasionally lift 75+ pounds
• Ability to perform intermittent physical activity including bending, reaching, and prolonged periods of standing.
• Available to work flexible shifts including early mornings, late nights, holidays, and weekends.
• Current and valid Driver’s license required.
• Certified as Ground Security Coordinators (GSCs).
• Trained for customer and baggaged security screening.

Nice To Haves

• 2+ years of customer service experience.
• Aviation experience.

Responsibilities

• Be the first point of contact. Greet Customers with a smile, assist with check-in, verify IDs, print boarding passes, and screen luggage for hazardous materials.
• Lead the boarding process. Make clear and friendly announcements, verify identification, and keep Customers informed about flight updates, delays, and procedures.
• Operate the Evolv Weapons Detection System and ensure flagged baggage is carefully and respectfully inspected for safety compliance.
• Serve as the communication hub between the ground team and flight Crew. Greet arriving aircraft, assist with deplaning announcements, and restock onboard snacks and amenities.
• Keep the lounge pristine and welcoming between flights- fully stocked and ready for the next group of Customers.
• When scheduled, handle valet responsibilities: courteously park and retrieve Customer vehicles and assist with arrivals and departures.
• Monitoring the operational environment and reporting safety risks in real time.
• Ensuring compliance with updated policies, alerts, and regulatory guidance.
• Maintaining personal readiness for safety-sensitive duties.
• Participating in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines.
• May perform other responsibilities as assigned.

Benefits

• Health Benefits: New Crewmember's become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month.
• 100% employer paid dental & vision.
• Up to $2,100 annually for HSA contribution.
• Short-term and long-term disability coverage at no cost.
• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.
• 401(k) match: 50% of your first 8%
• Generous PTO: Take time to recharge with our flexible PTO plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees