Airport Security and Operations Agent

Cleareddirect-posted about 1 year ago
Full-time
Austin, TX
5,001-10,000 employees
Support Activities for Transportation
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As an Airport Security and Operations Agent with ClearedDirect, you will play a crucial role in ensuring the safety, security, and operational efficiency of the terminal at Austin-Bergstrom International Airport. This position involves monitoring both airside and landside operations, providing exceptional customer service, and adhering to TSA regulations to maintain a secure environment for passengers and staff. You will be required to obtain a Level Two Security License within the first 90 days of employment.

  • Conduct inspections of terminal, airside, and landside areas to ensure safety and security standards are met.
  • Provide exceptional customer service to passengers regarding flight inquiries, guidelines, and directions.
  • Screen goods and equipment entering the sterile environment according to TSA rules and regulations.
  • Use multi-channel radio to communicate operational status clearly and effectively.
  • Maintain vigilance for fire, sanitary, slip, or trip hazards and respond appropriately.
  • Respond to and investigate security door alarms, escalating issues to appropriate representatives as necessary.
  • Compose incident reports for emergencies and other relevant activities when needed.
  • Perform routine daily inspections of leasehold perimeter fencing, parking lots, roadways, and ramp areas.
  • Conduct continuous security sweeps of terminal facilities to identify prohibited items or suspicious devices.
  • Monitor vehicle traffic on terminal frontage, preventing unattended vehicles from standing for extended periods.
  • Maintain passenger control when portals to the sterile area are open to prevent breaches.
  • Continuously monitor ramp activities to ensure compliance with airport safety and security regulations.
  • Inspect parking lots to ensure vehicle security, terminal infrastructure integrity, and cleanliness.
  • Assist passengers in the short-term parking lot.
  • Perform other duties as assigned.
  • Valid Driver's License (Texas Driver's License within 90 days of employment).
  • Must pass a Transportation Security Administration (TSA) Security Threat Assessment and a Criminal History Records check upon employment.
  • Must maintain federally mandated security clearance required to work at an airport at all times.
  • Be a U.S. citizen or show proof of right to work in the U.S.
  • Ability to work in tough conditions, such as hot and cold weather, and meet time-sensitive goals.
  • Strong oral and written communication skills.
  • Situational awareness and interpersonal awareness.
  • Customer orientation and thoroughness.
  • Attention to detail and decisiveness.
  • Stress management capabilities.
  • Health insurance
  • Paid holidays
  • Paid time off (PTO)
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