Airport Rental Agent

Budget Rent A Car of Utah•Salt Lake City, UT

2d•Onsite

About The Position

We are currently hiring for Airport Car Rental Sales Agents. As a rental agent you are responsible for providing excellent customer service to travelers by assisting them with renting vehicles at our Salt Lake City international airport location. This role involves working in a fast-paced environment where attention to detail, problem-solving, and strong communication skills are essential. Perks of Working at the Airport: Be at the center of action in one of the most modern airports in the U.S. Networking opportunities with professionals from diverse industries. Free or discounted airport parking. Access to airport amenities and employee discounts at shops and restaurants. Work in a secure, structured, and professional environment. Why Salt Lake City? Incredible Quality of Life: Nestled between the Great Salt Lake and the Wasatch Mountains, Salt Lake City offers easy access to world-class skiing, hiking, and outdoor adventures. Booming Economy: A growing tech hub with a thriving job market and affordable cost of living. Clean, safe, and family-friendly with a strong sense of community. Easy commute with excellent public transportation to and from the airport. Family owned and operated for over 45 years we are the largest car rental franchise in the United States. Hands down we have the best and most confident team in the industry. We are a global brand combined with entrepreneurial benefits. We don’t believe in many levels of hierarchy. From our corporate office to every location, each employee is essential to our operation. People are our greatest asset.

Requirements

High school diploma or equivalent required.
Previous experience in a customer service or retail, ideally within the car rental or airport industry.
Ability to work independently with minimal supervision.
Excellent communication and interpersonal skills.
Ability to handle stressful situations calmly and efficiently.
Valid driver’s license with clean driving record (no more than 2 incidents/accidents in last 3 years).
Must be 18 years of age and legally authorized to work in the United States.
Hiring is contingent on passing a complete background check and drug screen.

Responsibilities

Customer Service: Greet customers warmly, answer questions, and assist with the car rental process from start to finish.
Sales: Promote upgrades to a more premium car. Advising customers on protection product services and additional services to enhance the customer experience.
Contracts: Prepare rental contracts, verify customer information, and ensure compliance with company policies and legal requirements.
Problem Solving: Address and resolve customer inquiries, complaints, or issues efficiently and professionally.
Vehicle Knowledge: Provide customers with information on vehicle options, features, and pricing.
Upkeep: Maintain the cleanliness and organization of the rental counter and surrounding area.
Reporting: Keep accurate records of transactions, inventory, and customer interactions.