Airport Ramp/Customer Service Agent Part-Time $17 Per Hour PSP

Worldwide Flight Services • Palm Springs, CA

396d • $35,360 - $35,360

About The Position

The Airport Ramp/Customer Service Agent is responsible for supporting ramp operations and passenger services at the airport. This role involves loading and unloading baggage and cargo, marshaling aircraft, and operating ground support equipment, while also assisting passengers with check-in, boarding, and baggage handling. The position requires a strong focus on safety, compliance with airport regulations, and excellent customer service skills to ensure efficient airport operations.

Requirements

• High school diploma or GED equivalent
• At least 1 year of experience in customer service or related field
• Ability to work varied shifts, including weekends, holidays, and nights
• Strong verbal and written communication skills
• Ability to lift and handle baggage weighing up to 50 lbs
• Basic computer proficiency, including the ability to input data and use relevant software
• Familiarity with airport regulations and procedures
• Ability to pass background checks and comply with airport security requirements
• Ability to fluently speak, read, and write the English language

Nice To Haves

• Previous experience in an airport, airline, or logistics environment
• Knowledge of ticketing, reservations, and fare calculation systems
• Experience handling lost and found procedures or baggage claims
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced, high-pressure environment
• Knowledge of international shipping and airfreight documentation
• Proficiency in a second language for assisting international travelers
• Strong conflict resolution and problem-solving abilities

Responsibilities

• Load and unload baggage and cargo from aircraft efficiently and safely
• Marshal aircraft to and from gates using hand signals and communication equipment
• Operate ground support equipment such as tugs, belt loaders, and forklifts
• Conduct pre- and post-flight safety inspections of equipment and ramp areas
• Coordinate with flight crews, ground control, and team members for smooth operations
• Fill aircraft water tanks and ensure proper servicing levels
• Handle baggage claims and transfers, ensuring accurate delivery to connecting flights
• Maintain cleanliness and organization of the ramp area, adhering to safety protocols
• Complete required flight paperwork, including weight and balance reports
• Assist with emergency situations, such as equipment failures or medical incidents
• Work in various weather conditions, including extreme heat, cold, and rain
• Follow all airport safety and security regulations and report any safety hazards
• Make reservations, issue tickets and itineraries, and compute fares for passengers
• Handle baggage check-in, collect excess baggage charges, and provide general travel information
• Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures
• Manage arrangements for passengers holding reservations, standby travelers, and their luggage
• Determine flight close-out times and complete necessary flight documentation for accuracy
• Handle post-departure procedures, including invalidating tickets and finalizing reports
• Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items
• Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.

Benefits

• Access to pay through DailyPay app
• On the spot awards through the Awardco Platform including gift cards
• Multiple options for medical care for full and part-time employees
• Travel Discounts, Pet insurance, Discount Shopping & More
• Wellness Programs offered to all employees
• 401k program offered with company match
• Opportunity for Internal Mobility and transfers available

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: High school or GED
• Number of Employees: 101-250 employees