Salt Lake City, UT-posted 3 months ago
$27 - $38/Yr
Full-time • Mid Level
Salt Lake City, UT
1,001-5,000 employees
Executive, Legislative, and Other General Government Support

The Airport Radio Support Administrator II provides advanced technical support for critical airport communication systems, including radios, voice and data networks, and related hardware and software. This role assists with system implementation, troubleshooting, maintenance, and upgrades, while ensuring network security and compliance with licensing requirements. The position also supports end users, coordinates with vendors, and maintains key infrastructure to keep mission-critical airport and public safety operations running smoothly. Experience with Motorola radios, RF systems, and airport or dispatch center environments is highly desirable.

  • Assists with product implementation and/or upgrades with the Software Support Team and/or the Software Engineering Team.
  • Coordinates with the Network System Engineer Team regarding technology needs and solutions for City departments (particularly at off-site buildings).
  • Assists the Network System Engineer Team to develop and maintain City-wide security on the network and for remote users.
  • May serve as a primary contact for hardware and/or software vendors through which vendor provided service and support will be coordinated.
  • Assists customers using desktop and mobile computer systems by troubleshooting complex hardware and software problems.
  • Installs, configures, and maintains desktop and mobile computer systems using various tools.
  • Answers and resolves trouble calls from customers over the phone and in person.
  • Assists with PC life cycle management processes such as technology purchasing, data retention and deletion, inventory surplus.
  • Provides software integrity while meeting licensing requirements for all LAN software.
  • Documents all essential technical processes and procedures ensuring that repeatable processes are in place.
  • Assists with network backup and restore processes.
  • Maintains an inventory of boards, connectors, and other related replacement parts for the phone and data systems.
  • Coordinates with the Network System Engineer Team to provide and maintain communications between multiple protocols.
  • Assists in the audio / digital video production phase of SLCTV.
  • Analyzes functionality of voice and data communication and network equipment.
  • Creates, configures, and maintains scripts and software automation.
  • Performs various other duties as assigned.
  • Graduation from a four-year accredited college with a Bachelor's degree in Computer Science, Engineering, or related field and four (4) years experience in supporting PCs (using Windows OS) and LAN administration or an equivalent combination of education and experience.
  • Possession of one (or more) of the following certifications may also be required: Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Office Specialist Master, Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Professional (MCP), HP Printer Support, HP Hardware Support, Cisco Certified Network Associate (CCNA), Cisco Certified Network Associate Voice (CCNA Voice), CompTIA A+, CompTIA Network+, CompTIA Security+.
  • Considerable knowledge of Microsoft operating systems, topologies and protocols.
  • Demonstrate considerable and highly technical knowledge of personal computer hardware, peripherals, operating systems, and network operating systems.
  • Knowledge of principles of data communications and related equipment.
  • Ability to communicate clearly, both verbally and in written form.
  • Experience in working and supporting an airport or 9-1-1 dispatch center type environment.
  • Experience with programming, maintaining, and repairing mobile, portable' and handheld radios.
  • An understanding of radio frequency, spectrum fundamentals, microwave backhaul and antenna theory.
  • Awareness of emerging communication transport technologies.
  • Ability to remotely troubleshoot high level control issues utilizing computer feedback, diagnostic test equipment, and flow charts.
  • Factory certification from Motorola or L3H on trunking radio systems.
  • Good communication, organizational, and people skills.
  • Willingness to work in extreme environmental conditions as well as occasional odd hours.
  • Experienced with cable management best practices, system lifecycle, and infrastructure documentation.
  • Experience with other Airport systems such as Public Safety DAS, Automated Weather Observation Systems.
  • Health Insurance (95% of premium paid by city)
  • Dental, Vision and Life Insurance
  • Paid vacation and personal leave
  • 6-12 weeks of paid parental leave available
  • Retirement contributions toward a pension plan and/or 401(k)
  • A robust Employee Assistance Plan (EAP)
  • Up to $4,000 tuition reimbursement annually
  • Discounted supplemental benefits like pet insurance and legal services
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