Airport Operations Team Leader

San Francisco International Airport • San Francisco, CA

256d

About The Position

SFO Airport Integrated Operations Center (AIOC) is seeking an Airport Operations Team Leader. This role will be part of a collaborative team responsible for monitoring and managing airport operations as part of the AIOC. Under the direction of the AIOC Shift Leader, this individual is responsible for overseeing all current operations-related activities in the AIOC on landside, in the terminal complex and on the airfield; maintaining awareness, sharing information, and directing tactical responses to current operational issues and impacts in coordination with the Current Operations Section and other AIOC personnel. This position will lead many of the teams directly impacting the attainment of the AIOC Key Performance Indicator standards.

Requirements

• Possession of a baccalaureate degree from an accredited college or university.
• Five (5) years of professional airport/aviation work experience in facilities or operations at a medium to large airport.

Nice To Haves

• Experience managing, supervising, training, and coordinating complex functional areas of responsibility.
• Experience identifying, analyzing and reporting on operational activities and issues and recommending appropriate solutions.
• Experience facilitating best outcomes with stakeholder groups.
• Ability to utilize and promote a continuous improvement mindset.
• Ability to proactively identify current and future operational impacts and mitigations.
• Deep understanding of airport operational environments, stakeholders, and security and airside policies and procedures.

Responsibilities

• Lead the Current Operations Section including participating in performance management processes and identifying proper staffing and training needs for all personnel in the section, and escalating issues to the AIOC Director for resolution.
• Provide succinct and clear updates and information in AIOC shift briefings and SFO leadership briefings on the status of current operations.
• Collaborate with AIOC personnel to identify current operational issues, generate actionable solutions, see the solution through to completion, and document improvement opportunities.
• Provide real-time reports as needed when an unexpected event occurs and significant changes affecting KPIs, operations, or function performance are detected during the day.
• Oversee the airport operation in real time, elevating areas of concern proactively within the Current Operations Section and in concert with other AIOC sections; actively drive responses to events that may or are affecting airport operations.
• Determine best courses of action and launch field response operations to remedy operational issues.
• Lead and direct field resources to plan ahead and remain prepared for anticipated trouble spots to support future operational periods and shifts.
• Engage appropriate personnel when a continuity event or disruption occurs that requires focused attention to resolve.
• Manage information flow in the AIOC to promote constant, comprehensive information sharing between team members.
• Develop, monitor, drive, and report on multiple KPI standards.
• Liaise with tenants, airline partners, and government agencies to resolve issues and notify of disruptions.
• Provide guidance, facilitation, and oversight for Current Operations Section team members to resolve issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Support Activities for Transportation
• Education Level: Bachelor's degree