Airport Operations Manager

Talent Acquisition Team at GAT • El Paso, TX

96d

About The Position

You will be responsible for ensuring a high performing operation through workforce management of our front-line team members. Also responsible for supporting the teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. The operations manager must consistently display a professional and positive image. Ops Managers/Customer Service managers drive performance excellence everyday and all day.

Requirements

• Strong understanding of Airline Customer Service Operation.
• Must be at least 18 years of age and possess basic computer experience (6 months+) and type at least 35 words per minute.
• 4-year college degree in a relevant field strongly preferred or equivalent experience.
• Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
• Ability to read, fluently speak, and understand the English language.
• Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
• Must be free of disqualifying crimes and able to pass a pre-employment drug test.
• Must have reliable transportation and be able to work weekends, holidays, and days off.

Responsibilities

• Coordinate ramp assignments for frontline team members to dynamically work flights at gates.
• Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies.
• Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service.
• Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors.
• Promotes an environment of mutual respect and trust between frontline team members.
• Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity.
• Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance.
• Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels.

What This Job Offers

• Education Level: Bachelor's degree