Airport Marina Ford - Service Advisor

Airport Marina Ford • Los Angeles, CA

287d

About The Position

The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers.

Requirements

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Responsibilities

• Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
• Maintain the prescribed standard for 'hours per customer repair order written'.
• Greet customers in a timely, friendly and professional manner.
• Communicate with customer to determine the nature of their mechanical problem(s).
• Obtain accurate customer and vehicle data.
• Test-drive vehicle as necessary.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications.
• Lift the hood of every vehicle and look underneath for potential additional repair needs.
• If additional work is needed, clearly explain the exact repair instructions.
• Notify dispatcher of incoming work.
• Provide estimates for labor and parts.
• Establish each customer's method of payment.
• Obtain customer's signature on repair order; provide customer with a copy.
• Follow up progress of each repair order during the day.
• Handle telephone inquiries regarding work in process and appointments.
• Compare final invoice with original repair order.
• Analyze quality control report to ensure that work is completed as requested.
• Deliver vehicle to customer and answer any questions.
• Maintain follow up program on additional items found in need of repair.
• Attend meetings as scheduled.
• Establish and maintain good working relationships with customers.
• Ensure that work areas and customer waiting areas are kept clean.

What This Job Offers

• Industry: Motor Vehicle and Parts Dealers
• Education Level: Associate degree