Airport Marina Ford - Sales - BDC Rep

Airport Marina Ford • Los Angeles, CA

287d

About The Position

The Business Development Center Representative communicates with customers through email and phone calls to schedule appointments for customers to visit the store. This role involves responding to customer requests, gathering information about vehicle preferences, and following up on sales leads. The representative will also consult with the Internet Director and follow established prospecting procedures to enhance customer satisfaction and contribute to sales goals.

Requirements

• High school diploma or general education degree (GED); or one to three months' related experience and/or training; or equivalent combination of education and experience.
• Ability to communicate orally or in written form effectively with co-workers, potential and current clients.
• Ability to read, analyze and interpret written and verbal instructions.
• Ability to write routine reports and correspondence, including writing grammatically correct emails and text messages.
• Ability to effectively present information and respond to questions from managers, clients, and customers.
• Ability to calculate figures and amounts such as discounts, interest, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

• Responds to customer requests from the Internet lead system and gathers information from the customer about the make, type, and quality of vehicle desired; trade in details; customer's goals.
• Mines the existing customer database for new and/or additional customer interest in additional vehicle purchases, contacting such customers by email, phone, and text messages.
• Researches and develops lists of potential clients.
• Identifies and qualifies business opportunities.
• Follows up on sales leads and makes cold calls to potential clients.
• Schedules appointment with customer to visit the dealership to meet with a salesperson.
• Consults regularly with the Internet Director.
• Follows an owner follow-up system that encourages repeat and referral business.
• Follows a prospect development system and sends follow up emails and makes follow up calls to potential customers.
• Follows established prospecting steps and procedures.
• Remains knowledgeable of new products, features, accessories, processes, etc.
• Attends sales meetings and training sessions as scheduled.
• Meets, or exceeds, written forecast and projection numbers.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED