Airport Lobby Customer Service Agent

Innovative Handling Solutions•Minneapolis, MN

11d•$18 - $21•Onsite

About The Position

The duties of an Airport Lobby Customer Service Agent involve directly interacting with passengers providing basic customer service functions, checking boarding passes in the first class and TSA Precheck lines, answering questions and assisting passengers through the airport as best as possible. Agents control their assigned queue and also communicate with team members at different checkpoints in order to efficiently keep all lines balanced.

Requirements

High School diploma of GED preferred
Ability to pass a pre-employment drug screen and criminal history background check
Excellent customer service skills and strong work ethic
Ability to work in both team-oriented environment and individually
Flexibility to work a variety of shifts, including nights, weekends, holidays and overtime
Must be able to stand for extended periods of time while working
Subject to non-DOT drug and/or alcohol testing

Nice To Haves

Previous customer service experience preferred

Responsibilities

Checking passenger boarding passes and directing to the appropriate lane
Directing passengers to most efficient checkpoint
Working with the Supervisor to maintain balanced wait times at all checkpoints
Opening and closing queue stanchions as operationally necessary
Assisting passengers with general airport questions
Addressing large crowds to convey necessary information
Help keep lines separated and organized as they overflow from the queues
Assisting with queue reconfigurations as daily needs require
Reporting to a supervisor on any abnormal operational complexities
Ability to comply with attendance/tardiness standards
Able to perform under pressure and with large crowds of people
Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
Other duties as assigned