Copy of Airport Customer Service Ambassadors

VIP Hospitality LLC • New York, NY

9d • $21 • Onsite

About The Position

As a Customer Service Ambassador, you will seek out opportunities to guide, support, and provide information to passengers, visitors, and airport employees through Terminal 4 and primarily at the airport checkpoints and international arrivals. For example, you may find yourself offering directions, giving wayfinding assistance, organizing queues, helping to order lines and redirect attention to the processes at hand, guiding small groups to faster alternatives, and reporting any facility or stakeholder issues to ensure a positive experience for all. When part of a small team, you may also be responsible for assigning tasks, giving feedback, and serving as a point of contact within your given area if leading.

Requirements

• high school diploma or general equivalence
• one (1) year of customer service experience at a medium to large hub airport or two or more (2+) years of customer service experience in another setting
• provide necessary documentation to prove employment authorization
• provide necessary documentation and obtain clearance for an airport ID
• passing any background check and drug screenings post-offer of employment

Nice To Haves

• being bilingual or multilingual in languages commonly spoken in the region or used in business interactions with guests and stakeholders, such as Spanish, Mandarin, Cantonese, Russian, and French Creole

Responsibilities

• guiding passengers
• supporting passengers
• providing information to passengers
• providing information to visitors
• providing information to airport employees
• offering directions
• giving wayfinding assistance
• organizing queues
• helping to order lines
• redirecting attention to the processes at hand
• guiding small groups to faster alternatives
• reporting any facility or stakeholder issues
• assigning tasks
• giving feedback
• serving as a point of contact

Benefits

• start at a minimum of $21 per hour
• medical, dental, and vision insurance options
• matching 401(k) plan after 90 days
• sick time and vacation paid time off accruals
• parking pass eligibility with company coverage of all related payments
• Work overnight and designated holidays are subject to differential and premium pay rates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED