HRO Airport - PT Customer Service Agent

Southern Airways Corporation•Harrison, AR

11d

About The Position

The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading. It is also responsible for all ramp duties in our smaller stations.

Requirements

Excellent written and verbal communication skills
Able to read, write and speak English effectively
Able to maintain eye contact when speaking with customers
Professional in appearance and manner
Ability to learn, understand and communicate the terms of the company’s Contract of Carriage
Courteous in all interactions
Able to interact effectively with passengers, co-workers and management
Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
Ability to diffuse stressful situations
Detail-oriented and self-motivated
High school diploma or equivalent
Valid driver’s license and reliable transportation
Computer skills – ability to learn reservation and phone systems, proficient with a PC
Basic math abilities
Ability to work within a 24/7 operation including holidays
Ability to pass 10-year background check and pre-employment drug screen
At least 21 years of age
Authorized to work in the U.S. per the Immigration Act of 1986
Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet
Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time
Must be able to stand for extended periods of time
Must be able to work in all weather conditions and in confined spaces
Must have sufficient vision and ability to safely perform the essential functions of the position.
Must be able to meet all physical requirements related to aircraft weight limitations before and during employment.

Nice To Haves

Prefer at least 1 year of prior customer service experience

Responsibilities

Ensuring FAA, Airline and airport regulations are followed
Enforcing safety/security measures and protecting sensitive zones
Creating and modifying reservations
Checking in passengers; safely loading and unloading passengers
Handling luggage weights of up to 70 lbs. and monitoring luggage for size, quantity and weight
Reviewing baggage tags for accuracy
Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements
Making announcements over a public address system
Processing credit card payments
Directing aircraft parking and dispatch on the ramp
After training, towing aircraft to proper parking positions on the ramp
Maintaining work area and mechanical equipment in proper order
Great customer service attitude and a willingness to “find a way” as opposed to “I can’t,” where applicable.
Any other duties as assigned

Benefits

Competitive Salary: Attractive compensation package based on experience.
Retirement Plans: Employees can enroll in our company’s 401k plan.
Holidays: After completion of your probationary period, eligible for paid holidays throughout the calendar year.
Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including:
Flight tickets at significant discount, employee and family members can fly our planes (standby space available)
Discounts on hotels and resorts
Car rentals at reduced rates
Discounted cruises

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