Airport Customer Service Agent, Sr

Brazoria County•Angleton, TX

49d•$20 - $23•Onsite

About The Position

Under limited supervision, provides various customer services to users of the airport, including pilots, passengers, vendors and visitors and general public. Provides assistance to Office Manager with daily financial and accounting work. Shift: 8-10 working hours per work day Various Shifts and weekend rotations, including holidays

Requirements

High school diploma or equivalent
AND two years of staff support and customer service experience
OR an equivalent combination of education, training and experience as determined by Human Resources
Knowledge of: Principles and practices of administrative management; Principles and practices of effective customer service; Principles and practices of marketing; Modern office principles and practices; Modern office equipment; Basic bookkeeping; Department policies, procedures and regulations covering specific areas of assignment
Skill in: Communicating effectively, both orally and in writing; Establishing and maintaining cooperative working relationships with managers, supervisors, employees, external public agencies and organizations, pilots, vendors and the general public; Using initiative, discretion and decision making within established procedures, guidelines and rules; Defining problems, collecting data, establishing facts and drawing valid conclusions; Performing various mathematical calculations; Performing effectively under stressful working conditions; Providing effective customer service; Multi-tasking; Operating a personal computer and various software applications.

Responsibilities

Interacts with pilots regarding incoming flight arrangements, hotel/car reservations, parking, catering, airport status advisories, fuel orders and other concierge services
Develops posts for social media and assists in other marketing and communication efforts as requested
Inputs financial transactions from sales to develop various reports
Participates in and hosts the coordination of special events, including conference booths and other onsite receptions
Prepares the facilities for customers; including conference room(s) rental set-up and tear down
Answers phones
Schedules facilities use
Performs filing
Orders jet fuel and Avgas
Processes various requisitions
Develops and processes court orders for the Commissioner's Court
Assists Office Manager with website and all other online airport related web presence.

Benefits

Government Pension through TCDRS with 7% fixed interest and a county match of 2:1 at retirement
we do not pay into Social Security but instead contribute to a 457 Deferred Compensation Plan as an additional savings for retirement (AUL)
Excellent medical/dental insurance (Aetna) for employees and dependent coverage rates
Free employee health clinic and free tele-health services
Section 125 Cafeteria Plans including- Aflac, Humana and others
free LTD
free Life Insurance coverage up to $200 (age reduction)
with AD&D
Employee Assistance Program for all employees and any member of household
14 paid holidays, vacation and sick benefits
At retirement, a free paid up $50K Life Insurance policy
a 401h retiree medical reimbursement plan, free access to our employee health clinic