Airport Customer Service Agent, Sr

Brazoria County (TX) • Angleton, TX

43d • Onsite

About The Position

Under limited supervision, provides various customer services to users of the airport, including pilots, passengers, vendors and visitors and general public. Provides assistance to Office Manager with daily financial and accounting work.

Requirements

• High school diploma or equivalent; AND two years of staff support and customer service experience; OR an equivalent combination of education, training and experience as determined by Human Resources.
• Principles and practices of administrative management
• Principles and practices of effective customer service
• Principles and practices of marketing
• Modern office principles and practices
• Modern office equipment
• Basic bookkeeping
• Department policies, procedures and regulations covering specific areas of assignment
• Communicating effectively, both orally and in writing
• Establishing and maintaining cooperative working relationships with managers, supervisors, employees, external public agencies and organizations, pilots, vendors and the general public
• Using initiative, discretion and decision making within established procedures, guidelines and rules
• Defining problems, collecting data, establishing facts and drawing valid conclusions
• Performing various mathematical calculations
• Performing effectively under stressful working conditions
• Providing effective customer service
• Multi-tasking
• Operating a personal computer and various software applications

Responsibilities

• Interacts with pilots regarding incoming flight arrangements, hotel/car reservations, parking, catering, airport status advisories, fuel orders and other concierge services
• Develops posts for social media and assists in other marketing and communication efforts as requested
• Inputs financial transactions from sales to develop various reports
• Participates in and hosts the coordination of special events, including conference booths and other onsite receptions
• Prepares the facilities for customers; including conference room(s) rental set-up and tear down
• Answers phones
• Schedules facilities use
• Performs filing
• Orders jet fuel and Avgas
• Processes various requisitions
• Develops and processes court orders for the Commissioner's Court
• Assists Office Manager with website and all other online airport related web presence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees