Airport Customer Service Agent - Seasonal - Minneapolis/St. Paul Airport (MSP)
About The Position
About Sun Country Airlines We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable. With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places. Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Seasonal Airport Customer Service Agent you’ll enjoy these benefits and more : Starting day one free standby and discounted travel privileges for employees, family, & friends 401(k) match Paid Sick Time Off Employee Assistance Program including counseling for employees and their family Seasonal Customer Agent Overview: Sun Country Airlines is seeking a Seasonal Airport Customer Service Agent to provide customer service for both scheduled and charter service. This position will be responsible for providing exceptional customer service at the ticket counter, passenger gate, and baggage areas. Essential Roles and Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Must be at least 18 years of age
- Previous customer service experience
- Ability to work well in a team environment
- Effective communication skills in English, both written and verbal
- Ability to work with a computer, including quickly and accurately typing on a keyboard and using a mouse to navigate different screen applications
- Ability to work efficiently under time constraints
- Ability to work a flexible schedule including nights, weekends, and holidays
- Must be able to obtain and maintain an MSP SIDA badge with a CBP Seal
Nice To Haves
- Previous airline customer service experience
Responsibilities
- Provides exceptional customer service to passengers through the Terminal to include ticketing, gate, and baggage
- Provide general information to passengers, such as directions and flight information, and monitor carry-on baggage for size and quantity
- By utilizing a computer, process tickets, check baggage, and assign seats
- Provide information upon customer inquiries including arrival and departure times, boarding procedures, carry-on regulations, and seat assignments
- Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers, when appropriate
- Store unclaimed bags in Baggage Service Office until claimed or turned over to Baggage Operations
- Handle delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to Baggage Operations
- Provide consequential expenses to applicable customers when there is a delayed bag
- Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags
- Trace loaner wheelchairs, car seats, etc.
- Assist with lost and found articles
- Enforce safety/security measures and monitor sensitive safety zones
- Ensure compliance with FAA, Sun Country, and airport regulations
- Other duties as assigned by management
Benefits
- Starting day one free standby and discounted travel privileges for employees, family, & friends
- 401(k) match
- Paid Sick Time Off
- Employee Assistance Program including counseling for employees and their family
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
