Airport Customer Service Agent - DFW

Unifi Aviation • Dallas, TX

395d • $35,360 - $35,360

About The Position

The Airport Customer Service Agent at DFW is responsible for assisting passengers with baggage pick-up, resolving issues related to delayed, lost, or damaged items, and ensuring a high level of customer service. This role requires effective communication and the ability to handle customer interactions professionally while performing various related duties as assigned.

Requirements

• Must be able to lift/carry/push/pull and move items of 70 pounds and/or more regularly.
• Must be able to repetitively lift weights of 40 to 50 pounds on raised surfaces.
• High School diploma or GED required.
• Valid In-State Driver's License is necessary.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.

Nice To Haves

• Experience in customer service or related field.

Responsibilities

• Assists passengers with their baggage pick-up.
• Resolves issues with delayed, lost, or damaged items for passengers.
• Utilizes computer software to track and catalog luggage.
• Handles customer interactions efficiently and professionally.
• Performs other related duties as assigned within the appropriate skill and experience capabilities.

Benefits

• Competitive hourly wage of $17.
• Full-time employment with potential for benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED