Airport Curbside Concierge Check-in Agent

Bags Incorporated Ltd • Morrisville, NC

398d • $22,880 - $43,680

About The Position

The Curbside Concierge Check-in Agent at Bags is responsible for providing exceptional customer service to airline passengers at a busy airport curbside location. This role involves handling luggage, issuing boarding passes, and ensuring compliance with TSA standards while maintaining a friendly and professional demeanor. The position requires working outdoors in various weather conditions and involves physical demands such as lifting and pushing luggage.

Requirements

• At least 6 months experience in a face-to-face guest service position preferred.
• Data entry and/or computer experience preferred.
• Ability to communicate clearly with guests and clients.
• Ability to work in outside weather conditions required.
• Knowledge of the airline or travel industry preferred.
• Must successfully pass the pre-employment criminal background screening.
• Must pass pre-employment drug testing process.

Nice To Haves

• Previous customer service experience preferred.
• Knowledge of safety, security, and dangerous goods procedures.

Responsibilities

• Handle and secure luggage according to TSA standards.
• Issue boarding passes and tag bags for departing airline passengers.
• Provide general information to passengers about locations, directions, and flight information.
• Maintain a positive and friendly attitude in a fast-paced environment.
• Assist guests with check-in of luggage and verify flight itineraries.
• Process payments for checked bags and charge credit cards as per airline requirements.
• Weigh bags to verify appropriate weight and charge for overweight bags.
• Organize and stock the Concierge desk and uphold guest service guidelines.
• Answer telephones and guest questions, managing simple addition as needed.

Benefits

• Paid training
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Vision insurance
• Life insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Plastics and Rubber Products Manufacturing
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees