Airport Concierge

French Lick Resort-posted about 2 months ago
Full-time • Entry Level
Horseshoe Bay, TX
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Horseshoe Bay Resort Jet Center is looking for a Concierge to help the team through another busy season and beyond! This position requires a people person who is highly-motivated to deliver the highest standards of Member, guest and customer service for Resort Jet Center. The candidate must possess a positive and professional demeanor at all times as well as demonstrable exceptional customer service experience, both telephonic and in-person. This is a full time position with a regular schedule, but will require work on holidays, weekends, and during times when additional staffing is necessary. An eye for detail, a drive to exceed customer expectations and the ability to think critically and resolve problems are essential qualities for this work.

  • Maintain complete knowledge of all FBO services and functions.
  • Greet and welcome customers, members and guests with a smile.
  • Answer all incoming telephone calls.
  • Monitor and respond to all email traffic.
  • Keep FBO front desk, guest lobby and Director conference area clean, organized and stocked.
  • Assist FBO Concierge Supervisor with maintenance of aircraft and vehicle fuel inventories.
  • Maintain stock of customer and office consumables.
  • Complete NATA Safety 1st training as soon as possible after start of position.
  • Complete service sales tickets and process credit card and member account sales transactions.
  • Resolve issues and conflicts to the satisfaction of the customer and benefit of the FBO whenever possible.
  • Create arrival and departure reservations in an electronic calendar or other software that may be made available.
  • Maintain professional demeanor in high stress situations and busy times.
  • Ability to reprioritize tasks to ensure all customer and enterprise demands are met in a timely fashion.
  • Motivation of staff to perform at their highest abilities.
  • Attend/Conduct all departmental meetings as necessary.
  • Assist department Director and Assistant Manager with projects as required.
  • Maintain professional dress and physical appearance.
  • Other duties as assigned or requested.
  • Liaise with other Resort departments as necessary to ensure a seamless experience for Members and guests.
  • Customer service experience required.
  • Basic math and accounting skills.
  • Excellent telephone etiquette and interpersonal skills required.
  • Computer literate and proficient in Word, Excel, related inventory software.
  • Service oriented- able to pamper, accommodate and anticipate guests needs.
  • Enjoy working with people and possess a friendly and outgoing personality.
  • Solution oriented.
  • Exceptional communication, organizational skills and detail oriented.
  • Flexible and accommodating attitude.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Comply and adhere to all Horseshoe Bay Resort and airport policies and standard operating procedures (SOP's).
  • Maintain a professional image with the proper uniform standard and maintaining personal hygiene.
  • Medical, Dental, Vision Insurance.
  • Paid vacation, paid Holidays.
  • 401k plan with employer match.
  • Long and short-term Disability.
  • Major Illness Insurance.
  • Accident Insurance.
  • Limited access to some resort amenities (Golf, etc).
  • Retail and dining discounts.
  • Discounts at all Crescent Hotels & Resorts properties.
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