Airport Agent - Ramp and Customer Service

American Airlines Group • Corpus Christi, TX

389d • $25,043 - $25,043

About The Position

The Airport Agent - Ramp and Customer Service position at Envoy Air involves guiding aircraft on the taxiway, handling passenger baggage, and providing customer service to ensure a positive travel experience. This part-time role requires physical stamina and the ability to work in various weather conditions while collaborating with team members to maintain safety and efficiency in airport operations.

Requirements

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Possess a valid, unexpired state driver's license
• Ability to work rotating shifts including days, overnights, weekends, and holidays
• Flexible to work additional hours with short notice when necessary
• Must be able to carry, bend, lift, and turn with items weighing up to 75 lbs.
• Willingness to work outside in variable weather conditions
• Enjoy working under deadlines and in a physical job outdoors
• Ability to communicate clearly, politely, and friendly
• Fluency in reading, writing, and speaking English
• Authorized to work in the United States without sponsorship.

Responsibilities

• Guide and direct incoming and outgoing aircraft on the taxiway to ensure safe and timely gate operations.
• Load, unload, sort, and transfer passenger baggage, cargo/freight, and company materials, some weighing up to 75 lbs.
• Drive ground equipment such as tugs and belt loaders to assist with aircraft operations.
• Collaborate with the internal team to ensure safe and on-time departures.
• Clean the interior of the aircraft and service aircraft lavatories as needed.
• Greet passengers and provide a seamless check-in and ticketing experience.
• Use reservation/ticketing software to rebook itineraries and issue boarding passes.
• Communicate important information to passengers regarding their trips and belongings.
• Resolve passenger issues in a friendly manner according to company policies during flight interruptions.
• Track baggage location and handle passenger inquiries in the Baggage Service Office.

Benefits

• Employee flight privileges within the American Airlines global network
• Training and development programs
• Comprehensive health and life benefits (subject to location)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Air Transportation
• Education Level: High school or GED