American Airlines Group-posted about 1 year ago
$25,043 - $25,043/Yr
Full-time • Entry Level
Corpus Christi, TX
Air Transportation

The Airport Agent - Ramp and Customer Service position at Envoy Air Inc. involves providing essential support for aircraft operations and customer service at the airport. This role is crucial for ensuring the safe and timely departure of flights while delivering excellent service to passengers. Agents will engage in various tasks, including guiding aircraft, handling baggage, and assisting passengers throughout their travel experience.

  • Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time.
  • Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials, some weighing up to 75 lbs.
  • Drive ground equipment such as tugs, belt loaders, and bag carts to assist with aircraft operations and baggage handling.
  • Collaborate with the internal team to ensure a safe and on-time departure of flights.
  • Clean the interior of the aircraft and service aircraft lavatories as needed.
  • Greet passengers and provide a seamless check-in and ticketing experience.
  • Use reservation/ticketing software to rebook itineraries, issue boarding passes, and collect fees.
  • Communicate important information to passengers regarding their trips and belongings.
  • Resolve passenger issues in a timely and friendly manner, especially during flight interruptions.
  • Track the location of baggage and handle passenger inquiries in the Baggage Service Office.
  • Minimum age: 18
  • High school diploma, GED, or international equivalent
  • Possess a valid, unexpired and unsuspended state driver's license
  • Ability to work rotating shifts including days, overnights, weekends, and holidays
  • Flexible to work additional hours with short notice when necessary
  • Must be able to carry, bend, lift, and turn with bags and items weighing up to 75 lbs.
  • Willingness to work outside in variable weather conditions
  • Enjoy working under deadlines and in a physical job outdoors
  • Ability to communicate clearly, politely, and friendly
  • Fluency in reading, writing, and speaking English
  • Authorized to work in the United States without sponsorship
  • Amazing employee flight privileges within the American Airlines global network
  • Training and development programs to advance your career
  • Comprehensive health and life benefits (subject to location)
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