Airline Training Specialist (United)

Air General•Portsmouth, NH

4d•Remote

About The Position

Air General, a third-generation, family-owned, national cargo handling company, is seeking an Airline Training Specialist who is responsible for developing, implementing, and overseeing training programs that ensure operational excellence, regulatory compliance, and safety across all cargo airline operations. This role supports United cargo handling, warehouse, and customer service teams by delivering effective training aligned with standards and company operational goals. You'll lead engaging learning experiences that build confidence, operational expertise, and a commitment to exceptional customer service. Through coaching, mentoring, and travel across the operation, you'll help shape how we serve customers and support one another. This role can be based remotely, but traveling to our home office in Portsmouth, NH and various airport stations is required. If you are interested in a career with an industry leader that promotes a diverse and inclusive culture, one where employees feel valued and respected, and are encouraged to contribute their unique perspectives, please consider joining us!

Requirements

Must be at least 18 years of age
High School Diploma/GED Required - College Degree Preferred
3-5 years of proven instructor/teaching skills
3-5 years of airline air cargo experience
Knowledge of air cargo operations
Knowledge of airline cargo operating systems
Must be able to obtain a valid airport SIDA badge
Must have a valid and unexpired US Driver's license
Must be able to lift up to 70 lbs.
Excellent verbal and written communication skills
Strong presentation skills
Proficiency in MS Office, Google, and other related building software
Must be able to clearly understand and communicate in English when performing essential job functions
Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens
Ability and willingness to be able to travel extensively to accommodate station needs and availability

Responsibilities

Knowledge and experience of the UA cargo account, platforms, and UC360. Previously holding and/or ability to be certified is preferred.
Successful completion of UC360 Cargo Initial Basics - Quickpak - Mail course.
Must complete airline training TTT courses and certifications.
Demonstrate excellent communication skills, both verbal and written, as demonstrated in training presentations, written manuals, and on-the-job training.
Communicate clearly and empathetically to create a welcoming learning environment.
Model exceptional customer service in every interaction, reinforcing the values of care and professionalism that define our culture.
Design, develop, and maintain training programs for cargo operations.
Maintain training records and qualification tracking in accordance with airline and Air General requirements.
Prepare for and support internal and external audits related to training and compliance.
Conduct classroom, virtual, and on-the-job training for new hires and recurrent employees.
Coordinate recurrent and remedial training based on performance trends and operational risk.
Certify and monitor qualified instructors and subject matter experts.
Evaluate training effectiveness through assessments, audits, and operational performance metrics.
Identify training gaps based on safety reports, incidents, and operational data.
Implement continuous improvement initiatives to enhance training quality and operational outcomes.
Collaborate with Home Office and Regional teams to align training with business objectives.
Build and maintain training forms, along with any class preparation, to ensure the success of the training classes and on-the-job training.
Working with the Home Office training team, manage the airline training matrix (for required airlines) for suggested and required training opportunities.