Airline Customer Service Manager
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About The Position
Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry. At Alliance Ground International (AGI), we pride ourselves on delivering exceptional passenger services that reflect our airline partners' standards. As a Passenger Service Manager, you will lead and oversee all passenger-facing operations at your station-including ticket counter, gate, lounge, and customer service functions. This role is responsible for ensuring compliance, managing staff and resources, and maintaining strong customer relationships while identifying new business opportunities.
