Airline Passenger Service Agents

TREGO DUGAN AVIATION OF GRAND ISLAND INC•Pittsburgh, PA

9d•$17•Onsite

About The Position

This position is responsible for providing total customer service to all people desiring to use the customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required. The ideal candidate must be people-oriented, highly motivated, and have a positive and friendly attitude.

Requirements

Must have open availability
Must be able to work a flexible schedule including nights, weekends, and holidays.
Number of weekly hours may increase or decrease due to seasonal flight changes.
Excellent communication skills
Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.
Must be well-groomed.
High School diploma or equivalent
Minimum two (2) years of Customer Service experience or the equivalent in related training and/or experience
Possess basic computer skills with the ability to type 25 wpm
Must be at least 18 years old.
Must have a valid driver’s license.
Must pass a ten (10) year background check and pre-employment drug test.
Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
Attend and successfully complete required training.
Read and write English.
MUST be able to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

bilingual skills a plus.

Responsibilities

Processing customers' tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
Handling denied boarding situations, soliciting volunteers, accommodating customers, and providing hotel, meal, and taxi vouchers when appropriate.
Ensures FAA, Airline, and airport regulations are followed.
Enforces safety/security measures and protects sensitive zones.
Assists Customers with special needs, i.e., Customers who need assistance in boarding.
Ad hoc assignments as requested by the Lead or Supervisor
Completing sales reports
Able to read and write English, bilingual skills a plus.
Ability to work efficiently under time constraints.
Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.
Must be well-groomed.
Other duties as assigned.