Airline Passenger Service Agent | Part-Time

TREGO DUGAN AVIATION OF GRAND ISLAND INC • Richmond, VA

92d • $16

About The Position

Airline Customer Service Agents employed by Trego Dugan Aviation at the Richmond International Airport (RIC) are responsible for providing total customer service to all people desiring to use customer or charter service. This includes being attentive to their needs, politely handling inquiries promptly, and completing required transactions. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.

Requirements

• Must have a valid driver's license
• Must pass a 10-year background check and pre-employment drug test
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
• Able to attend required training
• Excellent communication skills
• Able to read and write English; bilingual skills a plus
• Ability to work efficiently under time constraints
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
• Must be able to work in a high pressure environment

Nice To Haves

• Seeking leadership (must have prior leadership experience)
• Flexibility throughout the week
• Afternoon/Evenings are preferred

Responsibilities

• Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
• Ensures FAA, Airline, and airport regulations are followed
• Enforces safety/security measures and protects sensitive zones
• Assists Customers with special needs, i.e., Customers who need assistance in boarding
• Brings Wheelchair passengers from ticket counter to gates and gates to baggage service
• Must be well groomed and physically fit
• Completely clean and search an aircraft
• Other duties as assigned

Benefits

• Starting Wage $16.50/hr

What This Job Offers

• Number of Employees: 501-1,000 employees