Airline Operations Agent

TREGO DUGAN AVIATION OF GRAND ISLAND INC•Hebron, KY

About The Position

The Operations Agent position is responsible for coordination of operational issues that concern the aircraft. This may include delays, cancellations, re-routing of passengers and bags, APIS, assistance with special needs, assistance with charter ground handling, and supporting the station. Must be able to effectively manage and perform the weight and balance functions in conformance with aircraft specifications, limitations, safety procedures and standards.

Requirements

Be pleasant with others on the job and display a good-natured, cooperative attitude
Be reliable, responsible, and dependable, and fulfill obligations.
Attention to Detail
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace
Willingness to take on responsibilities and challenges
Be sensitive to others' needs and feelings and be understanding and helpful on the job
Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done
Must be able to work in a high-pressure environment.
Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
Education: High School diploma or equivalent
Experience: Minimum Two (2) years of experience in airport operation environment
Knowledge: Computer literate with proficiency in Microsoft Word, Excel and Outlook
Must be able to work under pressure.
Must be able to work alone and use independent judgment.
Capable of handling multiple tasks simultaneously.
Ability to work rotating shifts including weekends (i.e. Friday, Saturday & Sunday), holidays and days off.
Ability to read, writes, fluently speak and understand the English language.
Must possess a valid driver’s license.
Must be able to work a flexible schedule including nights, weekends, and holidays.
Hours will vary based upon flight schedules.
Number of weekly hours may increase or decrease due to seasonal flight changes.

Responsibilities

Establishes and maintains positive rapport and communications with all Clients, relevant departments, and regulatory agencies
Coordinates customer related matters with company entities and outside vendors which includes Schedule, Ad Hoc public, and private charters
Coordinate all administrative functions that provide for the safe, efficient and on-time departure of the airline
Coordinate ramp offload and loading activities
Prepare flight documents including flight plans, weather briefings, NOTAMs, etc.
Prepare and compose flight messages including arrival and departure, and load messages, etc.
Prepare flight schedule.
Prepare daily reports on domestic/international arrivals and departures
Update Flight Information Display System
Coordinate with the Supervisor(s) and Lead Agent(s) on duty the allocation of personnel as required directly or via two-way radios
Manage implementation of irregular operations plan
Accurately prepare and send LDM and CPM messages per carrier standards
Post flight review of flight folder ensuring all required documents and checklists completion
Verify baggage reconciliation prior to departure
Complete load planning including cargo and baggage as required
Prepare NOTOC for crew based on cargo load, if required
Accurately prepare weight and balance load sheets and trim data for the flight, if required
Coordinate and transmit information to centralized load control, if required
Coordinate fueling activities and liaise with fuelers
Coordinate De-icing
Liaise with catering vendors as required
Coordinate overnight aircrafts
Maintain records of all aircrafts, flights serviced and services performed
Monitors emails, computers messages, and telephone calls
Notify Sky Caps with wheelchairs
Act as Account Supervisor when Supervisor is not present.
Other duties as assigned by Supervisor or Manager.