Airline Lounges General Manager

Sodexo Careers•Boston, MA

About The Position

Sodexo Live!'s Airport Lounge Segment is seeking a General Manager for our premium client, Lufthansa Lounge at Logan International Airport in Boston, MA. Our premium lounges are dedicated space for elite passengers to relax, rejuvenate and enjoy food from the buffet or order beverages from the full-service bar. We are seeking a dynamic and energetic manager who is focused on elevating guest experience. As the General Manager of the Lufthansa Airlines Lounge , you will have responsibility for daily operations and service staff including food and beverage operations managers, supervisors, bartenders and appearance care (custodial staff) for this club that serves their passengers daily.. This is a hands-on management role and will be very active in daily service operations. The ideal candidate will have food & beverage knowledge/experience, a strong eye for detail, overall excellent service standards and most important, be a true team leader. As the General Manager you will also be responsible for financials and cost controls. We are looking for a polished professional ready to lead a high level team in the premium lounge hospitality space.

Requirements

have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization
have worked in a UNION environment
GM level experience in an elevated, to fine dining, concept or location
possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service
exhibit flexibility to take on additional responsibilities as needed
demonstrate working knowledge of automated food inventory, ordering, production and management systems
has experience in financials, preparation and oversight
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 5 years
Minimum Functional Experience – 5 years

Nice To Haves

experience in premium suites/arenas services, cruise lines, premium high volume catering preferred

Responsibilities

have oversight of daily food operations and deliver a high-quality product
achieve company and client financial targets and goals
develop and maintain client and customer relationships
motivate, coach, mentor and develop frontline (hourly) staff
ensure Sodexo standards are met to include compliance with company food and physical safety programs
Fully versed in Profit and Loss, inventory and fiscal responsibilities of operating a stand alone business.