Airline Lounges General Manager

Sodexo • Chicago, IL

96d

About The Position

Sodexo Live!'s Airport Lounge Segment is seeking a General Manager for our premium client, Polish Airlines Lounge at O'hare International Airport in Chicago, IL. Our premium lounges are dedicated space for elite passengers to relax, rejuvenate and enjoy food from the buffet or order beverages from the full-service bar. We are seeking a dynamic and energetic manager who is focused on elevating guest experience. As the General Manager of the Polish Airlines Lounge, you will have responsibility for daily operations and service staff including food and beverage operations managers, supervisors, bartenders and appearance care (custodial staff) for this club that serves their passengers daily. This is a hands-on management role and will be very active in daily service operations. The ideal candidate will have food & beverage knowledge/experience, a strong eye for detail, overall excellent service standards and most important, be a true team leader. As the General Manager you will also be responsible for financials and cost controls.

Requirements

• Work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization
• Experience working in a UNION environment
• 2-3 years of GM level experience in an elevated, to fine dining, concept or location
• Experience in premium suites/arenas services, cruise lines, premium high volume catering preferred
• Ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service
• Exhibit flexibility to take on additional responsibilities as needed
• Demonstrate working knowledge of automated food inventory, ordering, production and management systems
• Experience in financials, preparation and oversight

Responsibilities

• Have oversight of daily food operations and deliver a high-quality product
• Achieve company and client financial targets and goals
• Develop and maintain client and customer relationships
• Motivate, coach, mentor and develop frontline (hourly) staff
• Ensure Sodexo standards are met to include compliance with company food and physical safety programs
• Be fully versed in Profit and Loss, inventory and fiscal responsibilities of operating a stand alone business

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree