Airline Customer Service Agent

Pacific Aviation • Los Angeles, CA

320d • $20

About The Position

Join Pacific Aviation at LAX – Where Every Journey Begins with You! Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at Los Angeles International Airport (LAX)! At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.

Requirements

• Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
• Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.
• Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.
• Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.
• Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.

Nice To Haves

• Bilingual Preferred (Earn Additional Premium Pay!): English + Korean
• English + Tagalog
• English + Mandarin
• English + Cantonese
• English + Vietnamese
• English + Thai
• English + Indonesian
• English + Hindi or Gujarati
• English + Japanese

Responsibilities

• Welcome and assist passengers with check-in, boarding, and overall travel guidance.
• Assist passengers with check-in, process travel documents, and ensure baggage is properly tagged.
• Provide important flight information, make boarding announcements, and verify passenger documentation.
• Address passenger inquiries, assist with ticketing concerns, and de-escalate situations with professionalism and empathy.
• Follow strict airport safety and security protocols to ensure compliance at all times.
• Work closely with your team to create a seamless airport experience for travelers.

Benefits

• Hourly Pay Rate: $20.06
• Medical, Dental, & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Company-Provided Uniform
• Parking Discounts
• Paid Training
• Referral Bonus Program
• Cell Phone Plan Reimbursement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed