Airline Customer Service Agent - San Francisco, CA

Pacific Aviation•San Francisco, CA

3d•Onsite

About The Position

Are you ready to bring your energy, professionalism, and love for people to the fast-paced world of international air travel? Pacific Aviation is hiring Airline Customer Service Agents at San Francisco International Airport (SFO) for a dynamic, part-time opportunity that offers serious growth, great benefits, and meaningful daily impact. For over 25 years, Pacific Aviation has partnered with top-tier global airlines to deliver exceptional passenger service at airports across the country. We believe that our people are the reason behind our success, and we’re looking for teammates who thrive in a collaborative, multicultural environment. You’ll start with one international airline and have the opportunity to train on others over time.

Requirements

Fluent English communication skills
Strong verbal and written communication; active listening skills
Computer literacy and fast, accurate data entry
Calmness and solution-focus under pressure
Physical stamina to stand for extended periods and move throughout the terminal
Authorized to work in the U.S. and able to pass a background check and drug screening
Must be available to work at least 4 days per week , including weekends and holidays
Shifts may include early mornings, afternoons, evenings, or nights

Nice To Haves

Bilingual ability preferred in one of the following languages: Tagalog Mandarin Cantonese Vietnamese Thai Indonesian Hindi Gujarati Japanese

Responsibilities

Assisting passengers at check-in counters, gates, and arrival areas
Verifying travel documents and complying with airline and TSA protocols
Making clear announcements and providing directions
Supporting boarding, baggage assistance, and special service needs
Collaborating with airline teams and fellow agents to ensure smooth operations
Delivering excellent customer service under pressure in a dynamic terminal setting