Airline Cross Utilized Agents

TREGO DUGAN AVIATION OF GRAND ISLAND INC•Kansas City, MO

About The Position

Part Time Cross Utilized Agents are trained in customer service and ramp agent duties. The position will be both day and evening shifts, with open availability needed. General Purpose of Job: This position is responsible for providing total customer service to all people by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.

Requirements

Must be able to work a flexible schedule including nights, weekends, and holidays.
Hours will vary based upon flight schedules.
Number of weekly hours may increase or decrease due to seasonal flight changes.
Paid Time Off
Must have a valid driver's license
Must pass a 10-year background check and pre-employment drug test
Must be able to complete required training
Must be at least 18 years old
The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
Excellent communication skills.
Ability to push/pull/lift 70 lbs. on a continuous basis.
Able to read and write English; bilingual skills a plus.
Ability to work efficiently under time constraints.
Must be available to work varied hours plus weekends and holidays.
Must be 18 years or older.
Must pass a ten (10) year background check and pre-employment drug test.
Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.
Ability to attend required training.
Valid Driver’s license

Responsibilities

Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate.
Ensuring FAA, Airline, and airport regulations are followed.
Enforcing safety/security measures and protects sensitive zones.
Assisting Customers with special needs, i.e., Customers who need assistance in boarding.
Loading and uploading baggage on and off the aircraft.
Marshaling in the planes and pushing back the aircraft.
Work in extreme outdoor conditions.
Ability to push/pull/lift 70 lbs. on a continuous basis.
Able to read and write English; bilingual skills a plus.
Ability to work efficiently under time constraints.
Must be available to work varied hours plus weekends and holidays.
Other duties as assigned by the Station Leader.