Airline Commissary Duty Manager, CVG

TREGO DUGAN AVIATION OF GRAND ISLAND INC•Hebron, KY

About The Position

GENERAL PURPOSE OF JOB: The work of Duty Manager Commissary, includes directing supervisory personnel within assigned functional areas which may include commissary, ramp services and/or passenger services; overseeing and advising on staffing requirements; monitor discipline/corrective action by subordinates; ensuring customer satisfaction by daily feed back; acting as liaison between first level supervisor and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site specific security plan and ensure that all staff are issued with a relevant company ID and that they are required to display this identity badge. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

Requirements

Ability to read, analyze, and interpret Trego-Dugan Employee Handbook, general business periodicals, professional journals, technical procedures, or governmental regulations, airline policy and procedures manuals.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups or managers, clients, and customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to lift 70 lbs.
Ability to operate equipment and hold necessary licensing (if applicable).
Ability to perform specific responsibilities related to your shift.
Reports to work on a regular and timely basis.
Two to five years previous management/specialist supervisory experience in field service duties. Independent judgment and decision making skills required. Excellent interpersonal skills, written and oral communication skills. Familiarity with personal computer software helpful. Airline pricing experience. College degree or equivalent experience. Ability to read, write, fluently speak and understand the English language.
Requires a 1-year of experience in the aviation industry. At least 6 months of the experience must be equivalent to an Airline Service Agent to include Ticketing and/or Ramp Services support. Must receive initial/advanced Customer Service and Ramp Services training required by the individual airlines within probationary period.
Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives & the procedures affecting Ramp Services as well as Customer Service procedures for passenger processing and baggage transfers.
Must possess a valid Driver’s License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airlines companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period.
Must have a strong working knowledge of the Microsoft suite and proficient with computer. Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts including evenings and weekends.

Responsibilities

Manage inbound and outbound shipments to ensure accurate and timely inventory completion, proactively escalating concerns impacting the Buy on Board program.
Plans, organizes, directs, and participates in the Commissary/Ramp/Ground and/or Customer Service operations for both contracted commercial flights and charter aircraft. Ramp operations include, security screening; baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups.
Directs and trains assigned Commissary, Ground Operations Agents and or Customer Service Agents. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training. Maintains required training records.
Implements departmental policy as directed for Commissary, Ramp/Ground and Customer Service operations. Advises the Lead Agents on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed.
Coordinates Commissary, Ground Operation/Ramp and Customer Service activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift.
Participates in the operation and training of various types of ground equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures ground equipment is maintained in good working order at all times. As well as all Customer Service/Ticketing Platforms.
Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings.
Maintains emergency checklists and supplies.
Prepares and submits verbal and written reports related to ground service activities and Commissary Agents, Ground Operation Agents and Customer Service Agents as required.
Handles other business-related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties.
MUST BE AVAILABLE TO WORK VARIOUS SHIFTS INCLUDING SWING AND GRAVEYARD SHIFTS PLUS WEEKENDS AND HOLIDAYS