Airline Catering Custom Service Agent (Meal Bank)

gategroup•Schiller Park, IL

3d•$22

About The Position

We’re looking for motivated, engaged people to help make everyone’s journeys better. Assistant, Operations Meal Bank employees are responsible for boarding and responding to airline customer requests to provide additional meals, support items, equipment and products to ensure the flight is catered to specifications. Target pay rate: $22.00 per hour Benefits · Paid time off · 401k, with company match · Company sponsored life insurance · Medical, dental, vision plans · Voluntary short-term/long-term disability insurance · Voluntary life, accident, and hospital plans · Employee Assistance Program · Employee Discounts · Free hot healthy meals for unit operations roles Main Duties and Responsibilities: Checks galleys as needed to ensure cart, carriers and support items are placed in the correct positions on the aircraft Responds to customer service request from Dispatch to investigate customer complaints and service inquiries Coordinates distribution of equipment to Unit from jet ways back to the Unit Ensures proper inventory of equipment and support items in the meal bank rooms to supply products as needed Checks specified flights, as designated to ensure the flights were catered on time and to specification Maintains radio contact with Operations during the shift Assists in gate and aircraft changes to ensure the products are transferred in a timely manner to avoid flight delays Communicates specific flight catering deficiencies to the Unit operations to ensure these are corrected going forward Qualifications Education: High School Diploma or GED Work Experience: In-Flight catering experience is highly desired, or experience in a customer service environment Technical Skills: (Certification, Licenses and Registration) Ability to work in a fast paced, deadline driven environment Excellent time management skills required Ability to handle multiple tasks without losing focus on priorities Valid Driver’s License Ability to pass DMV verification process Must maintain AOA Badge and Custom Seal Language / Communication Skills: Must have excellent written and oral communication skills Job Dimensions Geographic Responsibility: Unit Type of Employment: Full-time Travel %: None Exemption Classification: Non-Exempt Internal Relationships: unit employees External Relationships: Customers and vendors Work Environment / Requirements of the Job: Regularly stands, walks, bends, lifts, and moves frequently during shift There may be physical discomfort due to temperature and noise on the AOA and aircraft Ability to lift, pushes, pulls or maneuvers 15-25 lbs. Budget / Revenue Responsibility: (Local Currency) Organization Structure Direct Line Manager (Title): Spv, Ops, Transport Dotted Line Manager (Title, if applicable): n/a Number of Direct Reports: n/a Number of Dotted Line Reports: Estimated Total Size of Team: 2 gategroup Competencies Required to be Successful in the Job: Thinking – Information Search and analysis & problem resolution skills Engaging – Understanding others, Team Leadership and Developing People Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone: We treat each other with respect and we act with integrity We communicate and keep each other informed We put our heads together to problem solve and deliver excellence as a team We have passion for our work and we pay attention to the little details We foster an environment of accountability, take responsibility for our actions and learn from our mistakes We do what we say we will do, when we say we are going to do it We care about our coworkers, always taking an opportunity to make someone’s day better The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf We anticipate that this job will close on: 05/17/2026 For California Residents, please click here to view our California privacy notice. If you want to be part of a team that helps make travel and culinary memories, join us! gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment. For further information, please visit www.gategroup.com.

Requirements

High School Diploma or GED
Ability to work in a fast paced, deadline driven environment
Excellent time management skills required
Ability to handle multiple tasks without losing focus on priorities
Valid Driver’s License
Ability to pass DMV verification process
Must maintain AOA Badge and Custom Seal
Must have excellent written and oral communication skills
Regularly stands, walks, bends, lifts, and moves frequently during shift
There may be physical discomfort due to temperature and noise on the AOA and aircraft
Ability to lift, pushes, pulls or maneuvers 15-25 lbs.

Nice To Haves

In-Flight catering experience is highly desired, or experience in a customer service environment

Responsibilities

Checks galleys as needed to ensure cart, carriers and support items are placed in the correct positions on the aircraft
Responds to customer service request from Dispatch to investigate customer complaints and service inquiries
Coordinates distribution of equipment to Unit from jet ways back to the Unit
Ensures proper inventory of equipment and support items in the meal bank rooms to supply products as needed
Checks specified flights, as designated to ensure the flights were catered on time and to specification
Maintains radio contact with Operations during the shift
Assists in gate and aircraft changes to ensure the products are transferred in a timely manner to avoid flight delays
Communicates specific flight catering deficiencies to the Unit operations to ensure these are corrected going forward