Airline Baggage Service Office Supervisor

Bags Incorporated Ltd • Charlotte, NC

404d • $37,440 - $37,440

About The Position

The Baggage Service Office (BSO) Supervisor at Bags, a SP+ Company, is responsible for overseeing the operations of the BSO office at the airport. This role involves managing Baggage Service Representatives to ensure they provide exceptional service to customers dealing with delayed, damaged, or pilfered baggage. The supervisor must demonstrate empathy and resourcefulness while maintaining operational goals and fostering a positive work environment.

Requirements

• Airline industry experience preferred
• BSO experience preferred
• Previous 2+ years supervisory and customer service experience are preferred
• Minimum 2 years management experience
• Strong verbal and written communication skills
• Proficient computer skills and attention to detail
• Ability to work afternoons, evenings, weekends and holidays

Nice To Haves

• Paid Training

Responsibilities

• Supervise Baggage Service Representatives
• Provide First Class Service to guests, clients, and employees
• Supervise policies and procedures for Priority Parcel Service packages
• Supervise the Lost & Found/Left on Board items process for the airline at the Baggage Service Office
• Be knowledgeable of all aspects of the operation and continually ensure that operational goals are being met
• Provide employee feedback and promote a positive work environment that fosters teamwork

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Long/short term disability
• Life insurance
• Accident insurance
• 401k
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Plastics and Rubber Products Manufacturing
• Education Level: No Education Listed